FAQs – Top End Baby Hire

Frequently Asked Questions

We know the details can be hard. When it comes to the safety of your child, we want you to feel confident that you’ve got it all down right to the smallest detail. If you don’t see your question below, send us a message from our contact page.

Frequently Asked Questions

Why choose Top End Baby Hire?

Top End Baby Hire is a Mother of 2 children and therefore knows the financial stress that comes with having children. They will offer you competitive prices and the best customer service provided every time.

What is your minimum order amount?

No minimum order amount required unless delivery/postage is required. Charges will then be applied accordingly.

Do you deliver on the same day that we place an order?

Generally 24hrs is required- however we will do our best to deliver on the same day if items are available. Just had a baby and in hospital, we will come to you!

Is your baby equipment cleaned before hire?

All equipment once returned is professionally cleaned immediately. Also refreshed upon going out.

When will I receive my items?

Items will be received once full payment is received or appropriate paperwork is completed.

Where do we deliver?

Free delivery is offered to the Palmerston region NT and upon discussion to other areas of Darwin.

Do you charge for delivery and collection of hire items?

Delivery and pick up of items might be charged a fee accordingly.

When do I pay for my items?

All items must be paid for in full before receiving, otherwise paperwork completed for payment plan.

What if there is a problem with my hire items?

Any issues with your hire items must be reported immediately so we can act accordingly and provide a solution.

What if I have another question that is not featured on this page?

There is a tab called ‘Contact’ where you can fill in your details and ask us anything that isn’t answered for you. Otherwise call us on 0402 562 702 and I’d be happy to answer any of your questions.